How do I access information?

Information held by Townsville HHS facilities can be accessed a number of ways depending on the type of information you are looking for.

Information held by Townsville HHS is commonly accessed through the following avenues:

Administrative access- accessing your health record

If you are looking for your own medical record is can usually be done through administrative access. This means you don’t have to go through a formal application under the Right to Information Act 2009 (RTI) or Information Privacy Act 2009 (IP) acts.

For details on how to apply for administrative access to health records, please refer to this page.

Publication scheme

Our publication scheme describes and categorises information routinely available. It has been developed to give the community greater access to information held by the Townsville HHS. For more information, please refer to our publication scheme page.

Disclosure log

Our disclosure log provides information in response to non-personal information requests made under the Right to Information Act 2009.

With some exceptions, current and former employees are entitled to access their own employee records through an administrative process.

If you have been unable to find what you are looking on our website, please contact the release of information unit who will advise whether it can be released administratively. Alternatively, it may be necessary to lodge an application under the Right to Information Act 2009. You may direct general enquiries regarding Right to Information to:

Release of Information Unit
Townsville Hospital and Health Service
PO Box 670
Townsville QLD 4810

Office hours: Monday to Friday, 9am to 4pm (excluding public holidays)

Phone: (07) 4433 1319

Email: {"ct":"wy4fEE3uPiwu8UdUHKv7d5ZM6dmGiHfvEpqvrTSAeac=","iv":"88c4589df92dda74d83f283ad4968bc3","s":"b5cac388cc733350"}

Fax: +61 7 4433 1331

Applying for information

If you are seeking access to information not limited to your own personal information that is not available in our publication scheme, disclosure log or by administrative access schemes you should apply under the Right to Information Act 2009. For information on how to make an application for information, please refer to right to information.

If you are seeking access to documents limited to your own personal information, you can apply under the Information Privacy Act 2009.

Privacy and confidentiality

As a health agency, we are bound by statutory obligations contained in the Information Privacy Act 2009, the Right to Information Act 2009 and the Hospital and Health Boards Act 2011 which all require strict adherence to privacy and confidentiality provisions.

For more information, please refer to privacy and confidentiality.

• Department of Health Privacy Plan

Are you having trouble with our web page or a document?

If you are experiencing any difficulties with our web page, please let us know.

If you have been unable to find what you are looking on our website please contact the Release of Information Unit (07) 4433 1319. The staff in the unit can assist with advice on how to obtain information via the administrative access scheme, or if a privacy or Right to Information application or something else is required.

Some of the documents on this site are only available in portable document format (.pdf). If you are unable to read these documents, please contact us. We will endeavour to meet all reasonable requests for an alternative hardcopy format of the document. Please note charges may be incurred.

Contact us

Phone: (07) 4433 1319

Email: {"ct":"azHtWt+fltLuPglECA1Q9BQpdMu\/6cwHI\/87LpIqnlg=","iv":"9a2c43363f60bba869fed858311056da","s":"f382cdbacc74b50c"}

Fax: +61 7 4433 1331

Release of Information Unit
Townsville Hospital and Health Service
PO Box 670
Townsville QLD 4810

Office hours: Monday to Friday, 9am to 4pm (excluding public holidays)