Mental health

The Townsville Hospital and Health Service delivers comprehensive mental health, rehabilitation, addiction assessment and treatment to the North Queensland community.

Our programs focus on individual outcomes and personal recovery. From children to older persons, we provide services across a number of settings including community care, inpatient units, hospitals, and residential rehabilitation and supported accommodation. Our team also works closely with a number of partner organisations that provide a range of non-acute mental health assistance to our community.

If you or someone you know is looking for mental health or addiction help, please call 13 MH CALL (1300 64 22 55).

Accessing our services

New consumers and consumers re-entering the service
New consumers and consumers re-entering the service can access 24/7 specialist mental health crisis care and support through 13 MH CALL (1300 64 2255). This service is staffed by our Acute Care Team who triage and refer you to the most appropriate type of care for your situation.

Existing consumers
Existing consumers should contact the team by phoning 4433 9480.

General practitioners (GP) and external agencies
General practitioners and external agencies can make referrals directly by phoning 13 MH CALL (1300 64 2255).

All our services are completely confidential.

Accessing our services in person

Townsville

From 8:30am – 4:30pm, consumers can present to the Acute Care Team office at the Cambridge Street facility in Vincent - 59 Cambridge Street, Vincent, 4814

After-hours consumers can present to Townsville University Hospital Emergency Department.

Consumers outside Townsville should see their GP for a referral or can present to their local hospital Emergency Department or contact the mental health team in their rural facility. 

Services

Support and engagement